职位描述: I.BasicFunction:TheTrainingSpecialist’sprimaryfunctionistoindependentlyexecutetheregionaltrainingplan,developinganddeliveringcustomertrainingregardingEBSCOproducts,services,andenhancements.Thisincludesthecreationandmaintenanceoftrainingoutlinesandpresentations,aswellasdeliveryofbothonsiteandonlinetrainingforcustomers.TheTrainingSpecialistmustbeabletotravelupto60%ofthetime,mustbeanexpertinEBSCOproductsandservices,andmustremainabreastofproductchangesinordertoshareupdateswithcustomers. II.EssentialFunctions:?WorkwithSeniorSalesManagersandCustomerSuccessManagertodeveloparegionaltrainingplan.?Arrangeanddeliverproducttrainingforcustomerswithinanassignedgeographicterritory.?Researchandcustomizetrainingpresentations&materialsasnecessaryforvariouscustomersites.?ArrangepersonaltravelscheduleswithinEBSCOtravel&expenseguidelines.?ConductonlinecustomertrainingsregardingEBSCOproductsandservices.?Respondtoallincomingtrainingrequestsfrominsideandfieldsalesrepresentatives,fromCustomerSuccessandCustomerSatisfactionemployees,aswellasfromdirectcustomerrequests.?Trackandreportonalltrainingactivities,providingmonthlymetricsregardingfrequencyandqualityoftraining.?Maintaindetailedproductknowledge,includingunderstandingoffutureenhancements.?Assistinthecreationandtranslationofcustomersuccessdocumentsdesignedtoimprovetheexperienceandsuccessofthecustomer,includingHelpSheets,tutorials,presentations,lessonplans,andtrain-the-traineroutlines.?Advocateonbehalfofcustomers,providingsuggestionsandfeedbackregardingproductenhancementsandimprovementsinordertoimproveproductquality. III.RequiredQualifications:?2+yearsoftrainingdeliveryexperience?Excellentwritingandverbalcommunicationskills?ProficientinspokenandwrittenEnglish?Excellentorganizationalskills?Refinedoralpresentationskills?Customersupportorinteractionexperienceinabusinessenvironment?Understandingofinstructionevaluationmethods?Technologyacumen–abletoquicklylearn&applytechnologyskillsformanipulatingonlinetraining IV.PhysicalRequirements:?Abilitytooperateapersonalcomputerupto8hoursaday.?Abilitytopresenttoanaudience.?Abilitytostandandpresentupto5hoursperday.?Abilitytotravelinternationally,bothdrivingandflying,tocustomersitesacrosscountry/region,aswellastoEBSCOheadquartersintheUnitedStates
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